etisalat
Investor Relations
Investor Relations
Some things in life you can rely on - Etisalat. Reach out. The world’s waiting.

Corporate Information

Overview

Etisalat is an international, blue-chip organisation with operations in 19 countries across the Middle East, Africa and Asia. It is one of the leading telecom operator with one of the largest market capitalization among Middle East, African and Asian telcos. It is a highly rated telecom company with ratings from Moody’s, Standard & Poors and Fitch (Aa3/AA-/A+); with low leverage and strong UAE Government support.

Etisalat’s focus is on delivering innovative solutions to transform the communities in which it operates and fast track social development and economic growth. This is underpinned by its commitment to actively develop and engineer platforms for growth within the local markets in which it operates through the deployment of advanced technologies, quality networks and customer focused services.

Etisalat became one of the world’s fastest growing telecom operators; with customer numbers growing from 4 million to over 140 million in less than 10 years. Its international acquisition programme began in earnest in 2004 through the award of the second mobile license, and the first 3G license in Saudi Arabia. Since then the company has witnessed rapid expansion, across the Middle East, Africa and Asia through acquisitions and organic growth. Etisalat now has access to a population of close to 700 million people, with Thuraya; its satellite network provider covering over two thirds of the planet’s surface.

The three key pillars of our strategy involve owning and managing an attractive well balanced portfolio of assets consisting of controlling stakes in well positioned operators in target markets. Our second pillar involves providing differentiated, innovative service offerings that leverage our broadband infrastructure and networks. Superior customer experience resulting from Etisalat’s operational excellence is our third pillar. We aim to pro-actively and consistently serve our customers with a common set of brand values based on in-depth customer understanding and building trusted relationships. We will manage this through a strong focus on the efficiency and effectiveness of our operational processes throughout our footprint.

For nearly 40 years, Etisalat has helped the UAE sustain its position as the region’s hub for business, trade and foreign investment by providing reliable and high quality services. Earlier in the year, Etisalat UAE successfully completed the rollout of its fibre-to-the-home (FTTH) network across 1.3m homes in the country. This achievement contributed to UAE being ranked as a global leader in connecting homes in the country on the FTTH network. The advanced infrastructure allows the utilisation of the most advanced technology applications to the UAE market.

Etisalat has launched 4G mobile services in the UAE and Saudi Arabia, and today operates the Middle East’s largest LTE network with population coverage exceeding 82 per cent. Etisalat offers both the Middle East’s fastest fixed line broadband service with speeds of up to 500Mbps - the highest mobile broadband connectivity speeds to date. It has also launched several 3G networks in its footprint including Egypt Afghanistan; Ivory Coast and Benin. These advancements have helped Etisalat capture market share with the introduction of mobile broadband services and affordable internet access.

Etisalat is committed to the principles of corporate social responsibility through strategic partnerships to increase access to education and health care via technology. Under the banner ‘Etisalat for Good’, Etisalat and its operating companies have been actively working on ‘Mobile for Development’ initiatives in 2013, in collaboration with its global partners. The efforts have helped bridge the gap between emerging markets and developed nations, while generating impressive digital dividends in the form of jobs, economic growth and stability.

Corporate History
1976 The Emirates Telecommunication Corporation is founded
1982 Emirates Telecommunications Corporation launches the Middle East's first mobile network
1983 The ownership structure changes: The United Arab Emirates government gets a 60% share in the corporation and the remaining 40% is publicly traded
1989 Etisalat establishes the Etisalat University College to create a talent pool of engineers to drive its future growth
1991 The UAE central government issues Federal Law No. 1, which gives the corporation the right to provide wired and wireless telecommunications services in the country, and between UAE and other countries
1994 The Middle East's first GSM service is introduced in the UAE. Etisalat also launches Emirates Data Clearing House, now one of the world's leading clearing houses providing a complete solution to GSM operators to provide roaming facilities to their customers in turn
1995
  • Internet services are rolled out across the country, another first in the region.
  • Etisalat opens its SIM card factory, Ebtikar, in Ajman - now regarded as one of the best industrial organisations in the UAE and a leading provider of smart card solutions
1996 Etisalat becomes one of the founding investors in satellite telecommunications provider, Thuraya
1998 e-Marine is founded to provide maintenance and services to the growing number of international telecommunications cables passing through the Gulf
1999
  • Etisalat's mobile subscribers exceed 800,000.
  • The Middle East's first broadband Internet service using the latest ADSL technologies is introduced.
  • Etisalat buys a stake in Tanzanian operator Zantel, its first step towards becoming a major international telecoms group
2000
  • Mobile subscribers exceed the 1 million mark as mobile data services is introduced using eWap.
  • Etisalat introduces the E-Vision brand for its cable TV services.
  • Etisalat Academy is established to provide professional and technical training
2002
  • Etisalat subscribers reach 2 million.
  • It develops its mobile network to offer GPRS.
2003
  • 1 million new customers are added in the year, bringing the total number of subscribers for Etisalat's UAE operations to 3 million.
  • Etisalat launches the Middle East's first 3G network, and offers MMS services to its customers.
2004 Etisalat wins the second license to operate in Saudi Arabia thereby introducing Etihad Etisalat – Mobily. It also buys a stake in Canar, a new fixed line operator in Sudan.
2005
  • Subscribers exceed 4.5 million, which equates to mobile penetration exceeding 100% for the first time. Internet adoption is also on the increase and 51% of households have access.
  • Etisalat acquires a stake and takes Management control of PTCL, the incumbent operator in Pakistan. • Etisalat expands into West Africa by taking a stake in Atlantique Telecom whose operations in Benin, Burkina Faso, the Central African Republic, Gabon, Ivory Coast, Togo, and Niger catapult Etisalat's participatory markets into double figures.
2006
  • Etisalat wins the third mobile license in Egypt and plans to introduce the country's first 3G network.
  • It is also awarded a license to provide mobile services in Afghanistan.
  • In the UAE, Etisalat begins offering BlackBerry®services.
  • Etisalat Services Holding is formed to manage eight business units that offer mission-critical telecoms related services to the industry. This includes EDCH, e-Marine, Ebtikar, Etisalat Academy, E-Facility Management, e-Real Estate, Etisalat Directory Services and Tamdeed.
2007
  • Etisalat acquires a stake in a green-field operator in Nigeria, the largest and fastest growing market in Africa.
  • It also invests in Excelcomindo (Xl Axiata), one of the leading mobile service providers in Indonesia.
  • UAE mobile subscribers exceed 6.7 million and internet penetration crosses the 60% mark. Etisalat introduces mobile TV and officially launches its wholesale business unit as 'The Smart Hub for the Middle East'.
2008
  • Etisalat successfully takes a stake in Swan Telecom, which is later renamed Etisalat DB.
  • Etisalat completes the rollout of a nationwide fibre optic backbone over which next generation services will be provided in the UAE.
  • Etisalat is named 'Largest Carrier in the Middle East' in the Financial Times Top 500 list.
2009
  • Etisalat achieves 500,000 broadband subscribers, and mobile subscribers in the UAE exceed 7.2 million.
  • Etisalat offers the iPhone across the UAE and Saudi Arabia, for the first time.
  • Etisalat acquires Tigo, a Sri Lankan operator, which is later rebranded to Etisalat Lanka.
2010
  • Etisalat deploys new services across its fibre network including 3DTV, making the UAE one of the first five countries in the world to offer this service.
  • Etisalat UAE starts offering faster mobile broadband speeds using HSPA+, and announces commercial trials of LTE.
2011
  • Etisalat introduces the first real 4G (LTE) experience to its customers in the UAE
2012
  • Etisalat won 3G license in Afghanistan and Ivory Coast and launched the first 3G services in history of Afghanistan.
  • Etisalat won three GSMA awards in the ‘Best Mobile Health Innovation’ and ‘mWomen Best Mobile Product’ categories for its mobile health innovation Etisalat Mobile Baby, as well as the ‘Best Mobile Money Innovation’ award.
2013
  • Etisalat signed SPA with Vivendi to acquire Vivendi’s 53% stake in Maroc Telecom Group.
  • Etisalat Benin obtained a Universal Mobile Service License which covers 2G, 3G, 4G and any other mobile technologies available in future in Benin.
2014
  • Etisalat acquires 53% stake in Ittisalat Al Maghrib (Maroc Telecom Group).
  • Etisalat successfully issues its inaugural bond under its US$ 7 billion Global Medium Term Note (GMTN) programme listed on the Irish Stock Exchange.
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